Effective Date: 11/11/2024
Clucker’s Charcoal Chicken (“we,” “us,” or “our”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, and disclose information when you visit our website at cluckerscharcoalchicken.com (the “Site”) or interact with us through third-party platforms such as Toast for online orders, reservations, and other services.
Please read this Privacy Policy carefully to understand our practices regarding your personal information. By using our Site, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal and non-personal information when you use our Site, including:
- Personal Information: This may include your name, phone number, email address, payment information, and other details you provide voluntarily when making inquiries, reservations, placing orders, or purchasing gift cards.
- Non-Personal Information: This includes information such as your IP address, browser type, operating system, and browsing behavior on our website, which may be collected automatically through cookies or other tracking technologies.
2. Use of Information
We may use the information we collect for the following purposes:
- To provide services: To process and manage your orders, reservations, or inquiries.
- To improve our website: We use non-personal information to analyze trends, administer the Site, and improve user experience.
- To communicate with you: To respond to your inquiries or provide updates related to your orders, reservations, or other services you’ve requested.
- To comply with legal obligations: We may use your information to comply with applicable laws and regulations.
3. Third-Party Services
We use third-party platforms, such as Toast, to process online orders, reservations, and other services. When you are directed to these third-party platforms, their privacy policies apply, and we encourage you to review their policies before providing any personal information.
Clucker’s Charcoal Chicken is not responsible for how third-party services handle your personal information.
4. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance user experience, analyze website traffic, and improve our services. Cookies are small data files that are stored on your device when you visit the Site. You can manage your cookie preferences through your browser settings, but disabling cookies may affect your ability to use certain features of the Site.
5. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following cases:
- With Service Providers: We may share information with third-party service providers who perform functions on our behalf, such as processing payments or managing reservations.
- For Legal Reasons: We may disclose personal information if required to do so by law or in response to a valid legal request from law enforcement or other governmental authorities.
6. Data Security
We take reasonable precautions to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.
7. Your Choices
- Access and Correction: You may request access to or correction of the personal information we hold about you by contacting us at the email or phone number provided below.
- Opt-Out: You may opt out of receiving promotional emails from us by following the unsubscribe instructions in those emails. However, you may still receive transactional or administrative communications related to your orders or reservations.
8. Children’s Privacy
Our website is not intended for use by children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected information from a child under 13, we will take steps to delete that information as soon as possible.
9. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Clucker’s Charcoal Chicken
- Phone: (847) 432-2582, (847) 362-2582, (224) 877-2582
- Website: cluckerscharcoalchicken.com
- Address: 405 Sheridan Rd Highwood, IL United States